R
ReplyFlow
AI Generator
⚡ Proven Patient Engagement Sequences

Clinic & Healthcare WhatsApp Message Flows

Automated multi-step WhatsApp patient journeys designed for doctors, polyclinics, diagnostic labs, and hospitals to increase booking confirmation rates and reduce no-shows.

Flow 1 (4-Step Patient Journey)

🩺 Doctor Consultation & Patient Feedback Funnel

From appointment booking token to post-consultation prescription and 5-star Google review.

1

Step 1: Instant Appointment Booking Confirmation & Token

⏱️ Instant (0 mins)
RF

Step 1: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Dear {{name}}, Your appointment with Dr. {{doctor}} ({{speciality}}) has been successfully booked! 🎉 📋 Booking Details: • Date: {{date}} | Time: {{time}} • Token Number: TK-014 • Clinic: {{clinic}} 📍 Address: {{address}} Please arrive 15 minutes before your time slot.

10:42 AM
📍 Get Directions to Clinic
🔄 Reschedule Slot
📞 Call Clinic Reception
Copied to clipboard!
2

Step 2: 24-Hour Prior Appointment Reminder

⏱️ T-24 Hours
RF

Step 2: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Hello {{name}}! 👋 Quick reminder for your upcoming doctor appointment tomorrow. 🩺 👨‍⚕️ Doctor: Dr. {{doctor}} 🗓️ Date & Time: {{date}} at {{time}} 📍 Clinic: {{clinic}} Please confirm if you are attending or reschedule if needed.

10:42 AM
✅ Confirm Attendance
📅 Reschedule Slot
❌ Cancel Booking
Copied to clipboard!
3

Step 3: Post-Consultation Prescription & Lab Test Nudge

⏱️ Post Consultation
RF

Step 3: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Dear {{name}}, Thank you for consulting Dr. {{doctor}} at {{clinic}} today! 🩺📄 Your Rx Prescription & prescribed diagnostic lab test details are available on your patient portal. Need home sample collection or medicine doorstep delivery?

10:42 AM
📄 Download Rx Prescription PDF
🩸 Book Home Blood Sample
Copied to clipboard!
4

Step 4: Patient CSAT Feedback & Google Review Request

⏱️ +2 Hours Post Visit
RF

Step 4: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Hi {{name}}! 😊 How was your visit with Dr. {{doctor}} today at *{{clinic}}*? 🙏 Your 30-second review helps other patients find reliable medical care. Please share a 5-star Google review!

10:42 AM
⭐ Leave 5-Star Google Review
💬 Share Private Feedback
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Flow 2 (Diagnostic & Lab Report Sequence)

🔬 Diagnostic Test Home Collection & PDF Report Delivery

Sample collection tracking and password-protected PDF report delivery.

1

Step 1: Home Blood Sample Collection Booking

⏱️ On Booking
RF

Step 1: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Dear {{name}}, Your Home Blood Sample Collection is confirmed! 🩸🏡 📋 Booking Details: • Scheduled: {{date}} | 07:00 AM - 08:00 AM • Tests: Full Body Screening • Phlebotomist: Rahul Sharma (+91 98765 43210) ⚠️ Fasting: 10-12 hours water-only overnight fasting required.

10:42 AM
📍 Track Phlebotomist
📞 Call Phlebotomist
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2

Step 2: Lab Test Report Ready & Password Protected PDF

⏱️ Report Ready
RF

Step 2: WhatsApp Message

WhatsApp Business Ready

✓ Verified Template

Customize Variables

Dear {{name}}, Your diagnostic test report for Full Body Screening (Ref: LAB-99201) is ready! 📄✅ 🔒 Password Hint: First 4 letters of your name in CAPITALS + Year of Birth (e.g. RAHU1988). Click below to download your verified report.

10:42 AM
📥 Download Report PDF
🩺 Consult Doctor for Report
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